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Praecise Platform

Rivier/ Reference/ inbox

A person approves or declines a hand-off to an AI agent

post/contact-centre/conversations/{id}/handoff/decision

A person approves or declines a hand-off to an AI agent. An agent's own approval is refused.

Before you call

Credential: Authorization: Bearer $KEY
Scope: inbox:write
Graphql: Mutation.inboxContactCentreHandoffDecisionCreate
Sdk: desk.conversations.decideHandoff
Cli: desk handoff-decide

Parameters

idstring (uuid)required
In the path

Request bodyapplication/json, required

approvebooleanrequired

Responses

200application/json
Success
400application/json
The request was malformed
- errorstringrequired
- messagestring
401application/json
No valid credential
- errorstringrequired
- messagestring
403application/json
The credential lacks the scope, origin or address
- errorstringrequired
- messagestring
429application/json
Over the key's rate limit; see Retry-After
- errorstringrequired
- messagestring

Example request

curl -X POST 'https://api.rivier.ai/contact-centre/conversations/{id}/handoff/decision' \
  -H 'Authorization: Bearer $KEY' \
  -H 'Content-Type: application/json' \
  -d '{
  "approve": false
}'

$KEY stands for your own key. No key is shown or kept on this site.

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