Rivier/ Reference/ inbox

inbox157

• Desk agentsget/contact-centre/agents
• Add an agent to the desk (a person's seat or an AI agent)post/contact-centre/agents
• Change an agent's name, skills or limitput/contact-centre/agents/{id}
• Remove an agent with no open conversationsdelete/contact-centre/agents/{id}
• Set an agent online, away or offlinepost/contact-centre/agents/{id}/presence
• What one agent has doneget/contact-centre/agents/{id}/stats
• Inbox contact centre canned listget/contact-centre/canned
• Add a canned replypost/contact-centre/canned
• Change a canned replyput/contact-centre/canned/{id}
• Remove a canned replydelete/contact-centre/canned/{id}
• A canned reply filled in for one conversation and one agent, ready to sendpost/contact-centre/canned/{id}/render
• Conversations, newest first: filter by status, agent, queue or customerget/contact-centre/conversations
• Open a conversation for a customerpost/contact-centre/conversations
• Inbox contact centre conversation getget/contact-centre/conversations/{id}
• Give a conversation to an agentpost/contact-centre/conversations/{id}/assign
• Close a conversation, with how it was resolvedpost/contact-centre/conversations/{id}/close
• What a reply to this conversation needsget/contact-centre/conversations/{id}/composer
• Hand a conversation overpost/contact-centre/conversations/{id}/handoff
• A person approves or declines a hand-off to an AI agentpost/contact-centre/conversations/{id}/handoff/decision
• Add an internal note the customer never seespost/contact-centre/conversations/{id}/notes
• Put a conversation back in its queuepost/contact-centre/conversations/{id}/release
• Reply to the customer on the conversation's channel as the agent it is withpost/contact-centre/conversations/{id}/reply
• Set a conversation's tagsput/contact-centre/conversations/{id}/tags
• Everything with this customer in one listget/contact-centre/conversations/{id}/timeline
• Inbox contact centre history getget/contact-centre/customers/history
• How a text is counted by the carrierpost/contact-centre/measure
• The supervisor viewget/contact-centre/overview
• Inbox contact centre queue listget/contact-centre/queues
• Create a queuepost/contact-centre/queues
• Change a queueput/contact-centre/queues/{id}
• Remove a queue with no open conversationsdelete/contact-centre/queues/{id}
• The per-agent traceget/contact-centre/traces
• Everything said in a conversation across channelsget/conversations/{id}/timeline
• The message event stream from a cursorget/message-events
• A server-sent stream of message events; reconnect with Last-Event-ID to resumeget/message-events/stream
• Search the message log across email, SMS, WhatsApp and voiceget/messages
• Webhook deliveries about messages that ran out of attemptsget/messages/dead-letters
• The error catalogueget/messages/errors
• Inbox message error explainget/messages/errors/{code}
• How long the log keeps messages for this projectget/messages/retention
• Inbox message retention setput/messages/retention
• Inbox message test eventpost/messages/test-event
• Inbox message usageget/messages/usage
• Inbox message getget/messages/{id}
• Inbox message replaypost/messages/{id}/replay
• Mail, messages and calls in one listget/workspace/inbox
• Accept or dismiss an AI proposalpost/workspace/inbox/ai/items/{id}
• Whether an AI model is connected for the inboxget/workspace/inbox/ai/status
• The people and agents a conversation can be assigned toget/workspace/inbox/assignees
• The bytes of an attachment, as a download (a picture can be shown inline)get/workspace/inbox/attachments/{id}/download
• Inbox delivery reportpost/workspace/inbox/delivery-events
• Inbox draft listget/workspace/inbox/drafts
• Inbox draft createpost/workspace/inbox/drafts
• One draftget/workspace/inbox/drafts/{id}
• Save a draft as it is writtenput/workspace/inbox/drafts/{id}
• Throw a draft awaydelete/workspace/inbox/drafts/{id}
• Attach a file (base64, at most 20 MB, 25 MB and 20 files per message) to a draftpost/workspace/inbox/drafts/{id}/attachments
• Take a file off a draftdelete/workspace/inbox/drafts/{id}/attachments/{attId}
• Bring a scheduled message back as a draftpost/workspace/inbox/drafts/{id}/cancel-schedule
• Put a draft forward for a person to check and sendpost/workspace/inbox/drafts/{id}/request-send
• Send a draft later (a minute to a year ahead)post/workspace/inbox/drafts/{id}/schedule
• Send a draft after an undo window of up to 30 secondspost/workspace/inbox/drafts/{id}/send
• Translate what is being writtenpost/workspace/inbox/drafts/{id}/translate
• Send the original instead of the translationdelete/workspace/inbox/drafts/{id}/translate
• Inbox export mailboxget/workspace/inbox/export
• Take chosen conversations out as mbox, .eml files in a zip or a CSVpost/workspace/inbox/export
• Counts for the railget/workspace/inbox/folders
• Labels the caller can use: the workspace's and their ownget/workspace/inbox/labels
• Make a label, shared or personalpost/workspace/inbox/labels
• Rename or recolour a labelpatch/workspace/inbox/labels/{id}
• Delete a label; conversations keep their messagesdelete/workspace/inbox/labels/{id}
• Whether a mailbox is ready to send for realget/workspace/inbox/mailbox-readiness
• Inbox mailbox settingsget/workspace/inbox/mailbox-settings
• Inbox mailbox configureput/workspace/inbox/mailbox-settings
• Conversations that name the caller in a noteget/workspace/inbox/mentions
• Mark mentions seen, all or for one conversationpost/workspace/inbox/mentions/seen
• Inbox outbox listget/workspace/inbox/outbox
• Queue a held message again (after sending is turned on or the project goes live)post/workspace/inbox/outbox/{id}/retry
• Take back a message still inside its undo window; it returns as a draftpost/workspace/inbox/outbox/{id}/undo
• The caller's own desk settings: undo window, density, default signatureget/workspace/inbox/prefs
• Change the caller's own desk settingsput/workspace/inbox/prefs
• The caller's remindersget/workspace/inbox/reminders
• Cancel a reminderdelete/workspace/inbox/reminders/{id}
• Inbox retention getget/workspace/inbox/retention
• Change how long the desk keeps them (owner or manager)put/workspace/inbox/retention
• Rules that run on every message that arrives, in orderget/workspace/inbox/rules
• Make a rule (owner or manager)post/workspace/inbox/rules
• Which rules would fire on a conversation, and what they would dopost/workspace/inbox/rules/preview
• Run the rules again over chosen conversations (owner or manager)post/workspace/inbox/rules/run
• Change a rulepatch/workspace/inbox/rules/{id}
• Remove a ruledelete/workspace/inbox/rules/{id}
• A search written back in words, with the parts that were not understoodget/workspace/inbox/search/explain
• Senders let in or kept out by address or domainget/workspace/inbox/senders
• Allow or block a sender or domain, or clear the rule (owner or manager)put/workspace/inbox/senders
• Signatures: the workspace's and the caller's ownget/workspace/inbox/signatures
• Inbox signature createpost/workspace/inbox/signatures
• Change a signaturepatch/workspace/inbox/signatures/{id}
• Remove a signaturedelete/workspace/inbox/signatures/{id}
• Response targets and how the desk is doing against them over thirty daysget/workspace/inbox/sla
• Inbox sla setput/workspace/inbox/sla
• Remove a response targetdelete/workspace/inbox/sla
• Addresses the desk will not send to, and whyget/workspace/inbox/suppressed
• Put an address on the do-not-send listpost/workspace/inbox/suppressed
• Take an address off the do-not-send listdelete/workspace/inbox/suppressed
• Read new mail from the project's mailboxes into the inboxpost/workspace/inbox/sync
• Canned replies, most used firstget/workspace/inbox/templates
• Make a canned reply with {{customer.first_name}}-style variablespost/workspace/inbox/templates
• Change a canned replypatch/workspace/inbox/templates/{id}
• Remove a canned replydelete/workspace/inbox/templates/{id}
• Fill a canned reply for a conversationpost/workspace/inbox/templates/{id}/render
• Inbox desk threadsget/workspace/inbox/threads
• Inbox desk actpost/workspace/inbox/threads/act
• Empty the trashpost/workspace/inbox/threads/delete-forever
• Put labels on and take labels off a set of conversationspost/workspace/inbox/threads/labels
• Put conversations into one; the others are hidden and can be pulled back outpost/workspace/inbox/threads/merge
• Mark conversations read or unread for the callerpost/workspace/inbox/threads/read
• Mark everything in a folder read for the callerpost/workspace/inbox/threads/read-all
• Star or unstar conversations for the callerpost/workspace/inbox/threads/star
• One conversation with every message, note and draftget/workspace/inbox/threads/{id}
• Change one conversation: status, assignee, snooze, archivepatch/workspace/inbox/threads/{id}
• Inbox ai getget/workspace/inbox/threads/{id}/ai
• Propose a category, sentiment and languagepost/workspace/inbox/threads/{id}/ai/classify
• Draft a reply from what the project's memory knows, citing the passages it usedpost/workspace/inbox/threads/{id}/ai/suggest-reply
• Summarise a conversation. A proposal, marked as AIpost/workspace/inbox/threads/{id}/ai/summarize
• Translate a received messagepost/workspace/inbox/threads/{id}/messages/{turnId}/translate
• Write an internal note on a conversationpost/workspace/inbox/threads/{id}/notes
• Edit a note (its author or a manager)patch/workspace/inbox/threads/{id}/notes/{turnId}
• Delete a note (its author or a manager)delete/workspace/inbox/threads/{id}/notes/{turnId}
• Who else is viewing or replying to a conversation right nowget/workspace/inbox/threads/{id}/presence
• Inbox presence heartbeatpost/workspace/inbox/threads/{id}/presence
• Inbox reminder setpost/workspace/inbox/threads/{id}/remind
• Split a conversation at a messagepost/workspace/inbox/threads/{id}/split
• Pull a merged conversation back outpost/workspace/inbox/threads/{id}/unmerge
• Take back a batch of changes the caller made within the last hourpost/workspace/inbox/undo
• Saved views: searches kept by name, shared or personalget/workspace/inbox/views
• Save a search as a viewpost/workspace/inbox/views
• Rename a view or change its searchpatch/workspace/inbox/views/{id}
• Remove a viewdelete/workspace/inbox/views/{id}
• Run a saved viewget/workspace/inbox/views/{id}/threads
• The messaging inboxesget/workspace/inboxes
• Make an inbox for the website widgetpost/workspace/inboxes
• Change an inbox or its autonomy modepatch/workspace/inboxes/{id}
• Delete an inboxdelete/workspace/inboxes/{id}
• The threads of an inboxget/workspace/inboxes/{id}/threads
• Inbox mailbox listget/workspace/mailboxes
• Make a mailbox inside the planpost/workspace/mailboxes
• Whether an address can be made nowget/workspace/mailboxes/available
• Mail domains and their verificationget/workspace/mailboxes/domains
• Add a mail domainpost/workspace/mailboxes/domains
• Check a domain's DNS recordspost/workspace/mailboxes/domains/{domain}/verify
• The standard shared mailboxes the edition offers and which are already madeget/workspace/mailboxes/offers
• Rename a mailbox, or change who reads a shared one and where it routespatch/workspace/mailboxes/{id}
• Release a mailbox and free its slotdelete/workspace/mailboxes/{id}
• The mail of a mailbox as a file, to keep before it is releasedget/workspace/mailboxes/{id}/export
• One thread with its messagesget/workspace/threads/{id}
• Close a threadpost/workspace/threads/{id}/close
• Answer a thread, or keep the answer as a draftpost/workspace/threads/{id}/say