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Rivier/ Reference/ inbox

Set an agent online, away or offline

post/contact-centre/agents/{id}/presence

Set an agent online, away or offline. Coming online takes waiting conversations in order.

Before you call

Credential
Authorization: Bearer $KEY
Scope
inbox:write
Mcp
rivier_cc_presence
Graphql
Mutation.inboxContactCentrePresenceSet
Sdk
desk.presence
Cli
desk presence

Parameters

  • idstring (uuid)required
    In the path

Request bodyapplication/json, required

  • presencestringrequired
    One of: online, away, offline.

Responses

  • 200application/json
    Success
    • 400application/json
      The request was malformed
      • errorstringrequired
      • messagestring
    • 401application/json
      No valid credential
      • errorstringrequired
      • messagestring
    • 403application/json
      The credential lacks the scope, origin or address
      • errorstringrequired
      • messagestring
    • 429application/json
      Over the key's rate limit; see Retry-After
      • errorstringrequired
      • messagestring

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