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Praecise Platform

Rivier/ Reference/ inbox

Inbox sla set

put/workspace/inbox/sla

Set first-response and resolution times for an inbox or the project, optionally counting business hours only (owner or manager).

Before you call

Credential: Authorization: Bearer $KEY
Scope: inbox:write
Graphql: Mutation.inboxSlaSet
Sdk: inbox.sla.set
Cli: inbox sla set

Request bodyapplication/json, required

inboxIdstring (uuid) or null
firstResponseMinutesinteger or null
resolutionMinutesinteger or null
businessHoursobject or null

Responses

200application/json
Success
400application/json
The request was malformed
- errorstringrequired
- messagestring
401application/json
No valid credential
- errorstringrequired
- messagestring
403application/json
The credential lacks the scope, origin or address
- errorstringrequired
- messagestring
429application/json
Over the key's rate limit; see Retry-After
- errorstringrequired
- messagestring

Example request

curl -X PUT 'https://api.rivier.ai/workspace/inbox/sla' \
  -H 'Authorization: Bearer $KEY' \
  -H 'Content-Type: application/json' \
  -d '{
  "inboxId": "string",
  "firstResponseMinutes": 0,
  "resolutionMinutes": 0,
  "businessHours": {
    "tz": "string",
    "days": [
      0
    ],
    "from": "string",
    "to": "string"
  }
}'

$KEY stands for your own key. No key is shown or kept on this site.

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