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Rivier/ Reference/ inbox

Close a conversation, with how it was resolved

post/contact-centre/conversations/{id}/close

Close a conversation, with how it was resolved. A customer who writes again reopens it.

Before you call

Credential
Authorization: Bearer $KEY
Scope
inbox:write
Mcp
rivier_cc_close
Graphql
Mutation.inboxContactCentreConversationClose
Sdk
desk.conversations.close
Cli
desk close

Parameters

  • idstring (uuid)required
    In the path

Request bodyapplication/json, required

  • agentIdstring
    At most 100 characters.
  • resolutionstring
    At most 500 characters.

Responses

  • 200application/json
    Success
    • 400application/json
      The request was malformed
      • errorstringrequired
      • messagestring
    • 401application/json
      No valid credential
      • errorstringrequired
      • messagestring
    • 403application/json
      The credential lacks the scope, origin or address
      • errorstringrequired
      • messagestring
    • 429application/json
      Over the key's rate limit; see Retry-After
      • errorstringrequired
      • messagestring

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